Your Other Options 

In the unlikely event we can't resolve your complaint, for free and independent advice, here are your other options. 

Utilities Disputes Limited

Utilities Disputes provide a free and independent dispute resolution service to help consumers to resolve electricity, gas and water complaints with their provider. If you feel your complaint has not been resolved properly by South Pacific Energy, you can contact Utilities Disputes Limited (UDL). Utilities Disputes Limited is an independent organisation that specialises in resolving complaints in a fair way, at no cost to the customer. South Pacific Energy is a member.

If your complaint is regarding rights of access, you can access the Broadband Shared Property Access Dispute Scheme (BSPADS). This free service is also provided by Utilities Disputes Limited.

You can call Utilities Disputes Limited on 0800 22 33 40, or send them an email or post a letter to:

Utilities Disputes Limited,
PO Box 5875,
Lambton Quay,
Wellington 6145,
Freepost 192682.

For more information, visit the Utilities Disputes website. 

Complaints About Disputed Bills

If you make a complaint disputing any amount on your bill, we won't disconnect your supply for not paying the disputed amount while we are investigating your complaint.

If you take your complaint to Utilities Disputes and we are advised of this, we won't disconnect your supply for not paying the disputed amount while your complaint is being considered.

Please note that you will still need to pay any undisputed amounts to avoid any action being taken by our credit department. Also, this does not stop us from disconnecting your supply for other reasons, as detailed in our Terms and Conditions. 

Important Note

Nothing in this process reduces or takes away any rights you may have under the Consumer Guarantees Act 1993, or your right to make a claim to a court or disputes tribunal, or your right to refer your complaint to Utilities Disputes at any time.

Powerswitch

Consumer Powerswitch is a free and independent energy price comparison site. Check it out to make sure you’re on the right plans for your needs. 

Visit Powerswitch

As you can see, the electric supply is a complicated process. We cannot control charged from other companies, but we will give every customer an attractive price.