Safety · Professional · Eco-friendly
  • Level 8, 87-89 Albert Street
  • Auckland Central, 1010
  • Quick Contact:
  • 0800 SPE 888

Consumer Data Privacy Policy

Our commitment to your privacy

We respect your right to privacy and your right to view and update the personal information we hold about you. We are committed to protecting your privacy when you visit our site or contact us in any way.

We will only deal with your personal information in accordance with the Privacy Act 1993 and this privacy policy.

Your personal information

If you access any of our services (including supporting our activities and products, contacting us with a Consumer Trusted business enquiry or signing up for our membership), you will need to provide us with some or all the following personal information:
Your name.
Your email address.
Your residential or postal address.
Your credit card number, name on your card, expiry date and card verification code (CVC) code.
Collectively, this is known as your “personal information".

Note: We do not handle or store full credit card details. These are captured directly by a Payment Card Industry Data Security Standard compliant payment provider who will only deal with your personal information in accordance with the Privacy Act and this privacy policy.

Using your personal information

We collect and use your personal information to:
Provide you with the products and services you sign up for.
Administer your membership or digital pass access efficiently.
Conduct market research surveys: if you opt-in to receive South Pacific Energy Limited's surveys: such as our satisfaction survey of energy providers, which will be sent to you via emails to invite you as participant.
Tell you about our new products and services. For example, if you are opted-in to email marketing communications, we may email you to let you know about new content that you might be interested in.

Changing your personal information

You have the right to view and change any personal information we hold about you at any time.

Members of South Pacific Energy Limited and digital pass holders can do this on by entering your login information and updating your My profile.

Alternatively, you can contact Customer Services on 0800 773 888, 0800 SPE 888 or

Comments and community contributions

When you submit a comment or review, your first name and last name initial e.g. Mary B, or your display name (if you have set one), is displayed with your comment. You can set up or change your display name in your My profile at any time.

We do not publicly display any other personal information in our community areas. We strongly advise that you do not post your email address, home address, phone number or other personal information as part of your community contributions.

Sometimes, we might want to use the messages you post on in our articles or marketing material. If so, we will endeavor to get your permission before copying or quoting your message.

Disclosing your personal information

We will not sell or rent your personal information to any third party. But we will share your contact information with trusted third parties that work on our behalf to distribute our email or print communications.

These companies will only use your personal information in accordance with the Privacy Act (or equivalent overseas legislation) and this privacy policy and will never share or on-sell any information that they hold on behalf of South Pacific Energy Limited.

We may sell survey results to third parties in an aggregated format. The survey results do not contain any personally identifiable or personal information.


South Pacific Energy Limited ultilies cookies and sessions to help us understand how visitors engage with our website. These technologies allow us to:
Improve our website (for example, identify and promote popular reports).
Provide you with more targeted information where appropriate.

Temporary cookies: We use temporary (per-session) cookies to "remember" that a member or digital pass holder has logged in. This means you do not have to enter your email address and password more than once during a visit.

Please note: Our temporary cookies must be accepted to login and access our websites, or to register a membership and purchase our products, or digital pass from us.

If your browser is set to notify you when you receive a cookie, you may need to accept the cookie. Please select "Yes". Our temporary cookies will be delete automatically when you logout of your membership or digital pass account. And sessions will be closed automatically when you close the tag of our web pages.

Important: You should not use a “remember my login” feature on a browser unless you are the only person who has access to the browser. Never enable this feature on a public access computer as this could allow other people to access your personal information.

Third party cookies and other technologies: We use third party cookies and other technologies for marketing and to gather website analytics. This includes:
Remarketing: we use third party cookies such as Google Analytics cookies. Such cookies may track and report web pages that you are interested in and remarket them to you when you leave our site (as a result, you may see ads from South Pacific Energy Limited when you visit other websites).
Impression reporting: we use web beacons to estimate the number of users that have viewed and clicked on our advertisements (as a result, we’re able to gauge the success of a campaign or activity).
Demographics and interest reporting: we use cookies and web beacons to get an overview of our membership broken down by age, gender and interests such as home appliances or technology (as a result, we can provide you with relevant information, services and features and gauge the popularity of our content).

You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics please visit this page. You can also ask your browser to delete or block third party cookies: simply search online for “cookies” + the name of your internet browser (for example, “Google Chrome”) for step-by-step instructions.

Contacting you

We may contact you to:
Clarify details about your membership or digital access.
Respond to any enquiries you make.
Provide any information necessary for the operation and security of our site.
If you are a member we may also contact you to advise of changes to our terms and conditions, services or new products or promotions.

Email communications All new members will be signed up to automatically receive email marketing communications by default setting. You can choose to remove yourself from email marketing communications by following the "Do not email me for newletters" opyion at the bottom of register page or by updating your preferences in your My profile.

Links to other websites

Our websites may provide links to other websites when we consider you may be interested in the contents of those sites. We do not endorse any third party sites or their content and we have no control over the conduct of the companies or organisations operating those sites.

Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.

More information


South Pacific Energy Limited is committed to dealing quickly and appropriately with any privacy complaints.

If you are concerned this privacy policy may have been breached or your privacy has been compromised, please email us immediately on or call customer services on 0800 773 888 / 0800 SPE 888.

Other information:

You can find more information about our policies for protecting your personal information in our terms and conditions and our security policy.