OUTAGES
When surffering from powere cuts or lectricity outages...
Please do not be afraid
Normally, your power will be connected again pretty fast. It will be a good idea to take a look out your window and check whether other houses in the neighbourhood appear to be without power too.
If others in your community do not have power as well, then your local network company may already know about the fault, and you should just sit tight. You may check the website of your network company (line company), as showed below.
Contact your network company
Whangarei or Kaipara:
Northpower
0800 10 40 40
Website: Northpower
Auckland:
Vector
0508 832 867
Website: Vector
Counties:
Counties
0800 100 202
Website: Counties
Waikato:
WEL Networks
0800 800 935
Website: WEL Networks
Cambridge & Te Awamutu:
Waipa
07 870 2000
Website: Waipa
Hawke's Bay, Rotorua & Taupo:
Unison
0800 286 476
Website: Unison
Thames, Coromandel, South Waikato, Tauranga, Taranaki, Whanganui, Manawatu and Wairarapa:
PowerCo
0800 769 372
Website: PowerCo
Central Hawke's Bay:
Centralines
0800 667 693
Website: Centralines
Gisborne:
Eastland Network
0800 206 207
Website: Eastland Network
Kapiti & Horowhenua:
Electra
0800 567 876
Website: Electra
Nelson:
Nelson Electricity
03 546 9256
Website: Nelson Electricity
Wellington:
Wellington Electricity
0800 248 148
Website: Wellington Electricity
Tasman:
Network Tasman
0800 508 100
Website: Network Tasman
Marlborough:
Marlborough Lines
03 577 7007
Website: Marlborough Lines
Christchurch & Central Canterbury:
Orion
0800 363 9898
Website: Orion
Dunedin, and Central Otago:
Aurora
0800 22 00 05
Website: Aurora
All Other Areas:
Please call us
0800 773 888
Alternatively, you may also lose power due to an overloaded circuit or faulty appliance.
You can reset the power by checking your switchboard and flicking any switches in the ‘off’ to the ‘on’ position. If that doesn’t reset the power (and you can’t easily identify the cause of the problem) then call us to register a fault. Never attempt to pull fuses or switches from your meter board – this must only be done by an experienced electrician. Because so many things can cause a power cut, keep a well-stocked emergency kit.
Medical dependency
Please do not be afraid
If the disconnection has threatened the wellbeing of someone in your property, please call 111 immediately. Moreover, it is significant to let us know if someone relies on electricity for an approved life support equipment in your property. Please be prepared, it is easy to submit a ticket via this link for medical dependence.